You will need to have the website working on http first before continuing with this troubleshooter. If it is not, there likely is a separate issue not covered here. The first thing that has to be checked is whether the website is accessible over http. The following error message is seen while browsing the website over https:

I am under the assumption the reader is well-versed in SSL Handshake and the Server Authentication process during the SSL handshake.ĭescription of the Secure Sockets Layer (SSL) Handshake:ĭescription of the Server Authentication Process during the SSL Handshake: The private key is known only to the server. It is important to know that every certificate comprises of a public key (used for encryption) and a private key (used for decryption). This is meant for troubleshooting SSL Server certificates issue only. If the Client certificates section is set to 'Require' and then you run into issues, then please don't refer this document. Server Certificates are meant for Server Authentication and we will be dealing only with Server Certificates in this document. Client Certificates troubleshooting will not be covered in this document. This document will help you in troubleshooting SSL issues related to IIS only. Microsoft makes no warranties, express or implied. This material is provided for informational purposes only. By Kaushal Kumar Panday Tools Used in this Troubleshooter:

Wireshark decrypt ssl data tab